Shipping policy
Shipping Policy
1. Order Processing Times
Every order goes through verification, quality control, and careful preparation before it is handed over to the shipping carrier.
- Processing time: 2 to 3 business days (Monday through Friday, excluding holidays). During high-demand periods (such as Black Friday, Cyber Monday, or the holiday season), processing may take an additional 24–48 hours.
2. Shipping Times and Costs
We work with international suppliers and logistics partners to offer you the best value.
- Estimated delivery time: 9 to 12 business days from the date your package leaves our distribution centers.
- Shipping costs: We offer free standard shipping on all U.S. orders.
Important note: Since these are international shipments with a delivery time of more than one week, we recommend ordering well in advance if your purchase is a gift for a specific date (birthdays, Father's Day, holidays, or game day).
3. Order Tracking
As soon as your order is packed and leaves our facilities, you will receive a confirmation email with your tracking number. You can check the status of your shipment at any time through the tracking page on our website or by using the link provided.
4. Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a correct and complete delivery address at checkout. If a package cannot be delivered because of an error in the address provided by the buyer, or because the address is incomplete, the cost of reshipping or redelivery will be the customer's responsibility.
5. Shipping Delays
While we do everything we can to meet the estimated delivery times, unexpected delays may occur due to events beyond our control, carrier strikes, customs inspections, or periods of high volume in postal delivery networks. If your order has not arrived within 20 business days from the purchase date, please contact our support team at diamond.beam@outlook.com so we can open a claim with the shipping carrier.